We proudly serve Bend, Redmond, Sisters, and the surrounding Central Oregon communities. If you’re nearby, chances are we can help.

Pretty much all of them. Refrigerators, freezers, ovens, ranges, dishwashers, washers, dryers — both gas and electric. We also handle luxury brands like Sub-Zero, Wolf, Thermador, and Viking.

Yes! We regularly partner with property managers, landlords, realtors, and local businesses who want a reliable go-to appliance repair company.

Absolutely. Repairs are risky enough — you shouldn’t have to worry about liability. We’re fully licensed, insured, and professional.

Call, text, or email us. (If our phones are down — thanks, technology — text or email and we’ll personally return every message.)

We don’t do exorcisms. But we do fix thumps, squeals, and rattles — so odds are, it’s not a ghost.

It depends on scheduling and demand, but we do our best to respond quickly. Emergency breakdowns (like a fridge that stops cooling) get top priority.

We provide clear, upfront pricing before any work begins. No hidden fees, no surprises. The service cost covers the diagnosis and repair, and if new parts are needed, we’ll explain what they are, why they’re needed, and the exact cost before moving forward. That way you always know what to expect.

No message = no callback. We can’t read minds (yet). If you don’t leave us a voicemail, text, or email, we assume it was a butt dial. Leave a message and we’ll always get back to you.

We get it — it would be great if repairs worked that way. The truth is, appliances need to be seen (and sometimes heard) in person to know what’s really going on. A funny noise on your end could mean ten different things on ours. We’d rather give you the right fix in your home than a wild guess over the phone.

Because appliances don’t open the door for us (and we don’t climb through windows). We do ask that an adult be home — not kids — so we can go over the repair, explain what we’re doing, and make sure everything is handled safely and correctly.

We don’t make parts — we order them from trusted suppliers. When they give us an ETA, we pass it on right away. If they don’t provide one, there’s no physical way for us to know exactly when it will arrive (we wish there was!). Trust us, we want your parts here just as quickly as you do. We’ll keep you updated whenever we can, and you’ll always get a call as soon as your part has arrived.

On the rare occasion you can’t reach us by phone, texting is the next best option. Text messages go straight through and let us respond quickly, even if we’re in the middle of another repair.

Yes, though it’s rare. We reserve the right to decline service if a situation feels unsafe, if there’s harassment, or if the environment makes it impossible to do our job properly. We understand frustration when appliances break — it happens. But what we don’t tolerate is racism, abusive language, or aggressive behavior. Our team’s safety and professionalism matter, and we ask for the same respect we give you.

Manufacturer warranties cover the appliance when it’s new. Our warranty covers the parts and labor we provide during a repair. That means if something we fixed doesn’t hold up, we’ll make it right. You won’t get bounced between call centers — you’ll hear directly from us.

Not exactly — JJ’s good, but he hasn’t cracked time travel yet. What we can do is request express shipping from our suppliers when it’s available. It usually comes with an extra cost, but if getting your appliance back faster is the priority, we’re happy to set it up and let you know the options. Until then, we’ll keep you updated the second your part is on its way.

Being blacklisted means we will no longer provide service to a customer. This is rare, but it can happen in cases of repeated harassment, unsafe behavior, racism, aggressive conduct, non-payment, dishonesty, or deliberately false/malicious reviews.

We welcome honest feedback — even tough feedback helps us improve. What we don’t tolerate is abuse or intentional harm. Respect has to go both ways, and if that trust is broken, we reserve the right to decline future service.