Our Promise, Our Policies, and What We Ask From You
At Better Days Appliance Repair, we know inviting someone into your home to fix your fridge, washer, or oven is more than just a service call—it’s an act of trust. That’s why we’ve built our business on fairness, transparency, and a genuine commitment to our community.
We thought it would be helpful to share exactly what you can expect when you book an appointment with us, what we promise to deliver, and what makes every service call go smoothly for both you and our team.
POV: Another day @ work
Our Practices: What We Stand For
Fair Pricing, Always. We don’t play games with numbers. Our prices are honest and competitive, reflecting the skill, tools, and time it takes to do the job right the first time.
Reliable Scheduling. When we give you a time, we stick to it. If delays happen (because let’s be real, sometimes parts or traffic don’t cooperate), we’ll communicate right away.
Clear Communication. From diagnosis to repair, we’ll explain the issue in plain language so you always know what’s happening with your appliance.
Respect for Your Home. We treat every kitchen, laundry room, and garage like it’s our own—tidy, careful, and respectful.
Our Policies: Keeping It Simple
Warranty Handling. If your repair includes a warranty, we’ll walk you through what’s covered and what isn’t. We stand behind our work.
Parts & Delays. Occasionally, parts take longer to arrive. We’ll give you a realistic timeline and updates so you’re never left guessing.
Pricing Policy. We kindly ask that you don’t haggle. We’re already offering the fairest rate possible, and our repeat customers know we put quality and integrity before quick fixes.
Cancellations. Need to reschedule? Just give us a heads-up. We’re flexible and understanding—life happens.
Right to Decline Service. For the safety of our technicians and our customers, we reserve the right to refuse or stop a repair appointment if the environment is unsafe (this could include hazardous wiring, aggressive pets, or unsafe conditions in the home). We’ll always communicate clearly and work with you to reschedule once it’s safe.
What We Expect From Customers
Be Ready. Please clear the area around your appliance so our tech can get right to work. A little prep saves time and ensures the repair goes smoothly.
Share the Symptoms. Tell us exactly what’s been happening—odd noises, smells, error codes, or anything unusual. The more details, the faster we can solve the problem.
Respect the Process. Trust that when we quote a repair, it’s based on what’s needed—not padding or guessing. Our business is built on community trust.
Why People Ask for JJ by Name
If you’re a customer in our area, chances are you’ve heard of JJ. He’s not just one of Central Oregon’s top repair pros—he’s also known for his friendly approach, deep knowledge, and genuine love for helping his neighbors. People often wait for his schedule to open up because they know JJ won’t just fix the machine—he’ll make sure you feel taken care of, too.
When you book with Better Days, you’re not just getting a service. You’re joining a community that believes in honesty, skill, and a little bit of fun along the way.
Essentials for Every Appliance Appointment
Here’s what you can always expect when we knock on your door:
A friendly hello and a clear explanation of the process.
Honest, upfront pricing before any work begins.
Respect for your time and your home.
Expert diagnosis and repair backed by experience.
Follow-up instructions so you can keep your appliance running longer.
Final Word: Fair, Reliable, Trustworthy
We know appliance repairs can feel stressful—but with us, they don’t have to be. At Better Days Appliance Repair, we’ve built our reputation on being the most fair, reliable, and trustworthy repair team in the area. No games, no hidden fees—just honest work from people who care about their community.
Because at the end of the day, our goal isn’t just fixing machines—it’s making sure you have Better Days.
